Most feedback websites are ineffective, but with the right customer feedback strategy, you can make your customer feedback website work for you.
Several tips on how to get more feedback faster!
1) Make sure that it is easy for customers to submit customer reviews and ratings on your site. This way they will be inclined to do so because there won’t be any hassles or hoops required of them.
2) ask visitors what their needs are before showing them a page full of products. It’s not enough just to ask about particular features; instead, find out what problems they’re having and present solutions accordingly.
3) Get proactive with customer service by proactively reaching out when something goes wrong. If they’ve had issues in the past, it’s important that you reach out to them and fix their problems.
We hope this information has been useful to you.